Refund policy
We want you to be happy with your order. If something is not right, you can return eligible items within 30 days of delivery.
Eligible items
- Items must be unopened, unused and in their original sealed packaging.
- For health and safety reasons, we cannot accept returns of opened or used health, personal-care or wellness products, unless the item arrived damaged, defective or incorrect.
- Gift cards and items marked final sale cannot be returned.
How to start a return
Contact us through our Contact page with your order number and the item you would like to return. We will reply with return instructions. Items sent back without contacting us first cannot be accepted.
Return shipping
If you are returning an item because you changed your mind, you pay the return shipping, and the original shipping charge is not refundable. If your item arrived damaged, defective or incorrect, we cover return shipping and send a replacement or a full refund, including original shipping.
Damaged, defective or wrong items
Please check your order when it arrives and contact us within 7 days of delivery if anything is damaged, defective or not what you ordered. A photo helps us resolve it quickly.
Refunds
Once we receive and inspect your return, we will email you to confirm whether it is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take a few extra days to post it.
Exchanges
The quickest way to get a different item is to return the original and place a new order.
Practice orders
Orders placed by physician practices under a practice account may be covered by separate terms in that account agreement.
Questions
Reach us any time through our Contact page.